Screen regulated conversations. Keep reviewers in control.
Lögberg is built for mortgage firms, regulated brokers and QA and compliance teams. It screens regulated calls, prioritises material risks for human review and retains linked evidence. FCA-aligned and reviewer-controlled — never FCA-approved.
In plain English: it listens to your regulated calls so your team only reviews the ones that matter.
You can't listen to every regulated call — but you're accountable for all of them.
Manual QA samples a fraction of conversations. Material risks — unsuitable advice, vulnerability, disclosure gaps — can pass unheard, with little evidence of how they were handled.
Connect → screen → rank → route → capture → report.
A repeatable path from raw conversation to reviewer decision and management information.
Connect
Bring in regulated calls and transcripts from approved sources.
Screen
Screen interactions against your policies and risk indicators.
Rank
Prioritise material issues so reviewers focus where it matters.
Route
Send cases to the right reviewer with full context attached.
Capture
Record reviewer decisions and link the supporting evidence.
Report
Produce management information for oversight and assurance.
Evidence that supports oversight, not automatic sign-off.
Lögberg helps reviewers focus and record their decisions. It does not approve outcomes on your behalf.
- Material issues ranked so reviewers focus where it counts
- Cases routed to the right reviewer with full context
- Decisions and rationale captured against a repeatable process
- Linked evidence retained for assurance and audit
Review queue
IllustrativePotential unauthorised advice
CASE-2048
Vulnerability indicator
CASE-2049
Disclosure completeness
CASE-2050
A defensible record for every case.
Reviewer decisions and rationale are captured against a repeatable process and retained as linked evidence.
- Conversation reference and risk classification
- Policy or obligation the case was assessed against
- Reviewer, decision and rationale
- Timeline and management information
Fits your environment.
Deploy against your telephony and data requirements.
Hosted or private cloud
Chosen against sensitivity and data residency.
Reviewer-controlled
Lögberg prioritises and records — people decide.
Integrates with your stack
Works alongside your call and QA systems.
Common questions.
Does Lögberg approve or reject outcomes?
No. Lögberg screens, prioritises and records — the decision stays with your reviewers. It supports oversight, it does not replace it.
Is it FCA-approved?
No product is FCA-approved. Lögberg is designed to support alignment with your obligations; your firm remains accountable.
Does it review every call?
It can screen all captured conversations and surface the material ones for human review, rather than sampling a small percentage.
How is evidence retained?
As a linked, time-stamped record of the case, risk, policy, reviewer and decision — configurable to your retention requirements.
Explore a Lögberg pilot.
We will walk through your conversations, obligations and reviewer workflow, and show where Lögberg fits.
Discuss a Lögberg pilot